This Privacy Policy explains how Capsula collects, uses, stores, protects, and deletes users’ personal data when they use our application, website, and related services.
By using Capsula services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Personal Data
Capsula may collect and process personal data provided by users or generated through their use of our services. This may include, but is not limited to, name, phone number, email address, account information, order information, delivery details, device information, and any other information required to provide our services.
We may use personal data for the following purposes:
(i) To create and manage user accounts;
(ii) To provide and improve our services;
(iii) To process orders, purchases, deliveries, payments, refunds, and related transactions;
(iv) To contact users regarding their account, orders, support requests, or service updates;
(v) To respond to user enquiries and complaints;
(vi) To maintain accurate and updated records;
(vii) To improve application performance, security, and user experience;
(viii) To prevent fraud, misuse, unauthorized access, or illegal activity;
(ix) To comply with legal, accounting, regulatory, and business obligations.
2. Data Quality
Capsula will take reasonable steps to ensure that the personal data it collects, uses, or discloses is accurate, complete, and up to date where necessary.
3. Data Security
Capsula takes reasonable technical and organizational measures to protect personal data from misuse, loss, unauthorized access, modification, disclosure, or destruction.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
4. Access and Correction
Users may request access to their personal data or request correction of inaccurate or incomplete personal data by contacting us using the contact details provided below.
Capsula may refuse or limit access or correction requests where permitted by applicable law, including where the request is unreasonable, repetitive, unlawful, or may affect the rights and privacy of others.
5. Data Retention and Account Deletion
Capsula retains user personal data for as long as it is necessary to provide services, maintain user accounts, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business operations.
User data is generally stored until the user requests deletion of their account and associated personal data.
Users may request deletion of their account and personal information at any time by either:
Upon receiving a valid deletion request, Capsula will take reasonable steps to delete, anonymize, or permanently de-identify the user’s personal data within a reasonable timeframe.
Please note that some information may be retained where required for legal, regulatory, accounting, tax, fraud prevention, security, dispute resolution, or legitimate business purposes.
6. Disclosure of Personal Data
Capsula may disclose personal data to employees, service providers, delivery partners, payment processors, technical support providers, legal advisors, auditors, or government authorities where necessary to provide services, comply with legal obligations, protect our rights, or operate our business.
We do not sell users’ personal data to third parties.
7. Transborder Data Flows
If personal data is transferred, stored, or processed outside the user’s country, Capsula will take reasonable steps to ensure that such data receives an appropriate level of protection in accordance with applicable data protection requirements.
8. Enquiries, Complaints, and Deletion Requests
If you have any questions, complaints, access requests, correction requests, or account deletion requests, please contact us using the details below:
Name: Abbas Fadhil Rhadi
Contact Number: +964 7800770033
E-mail: application@capsulaiq.com
This privacy policy was last modified on the 19th May 2026.