Privacy Policy

1. Personal Data

Capsula may collect and process personal data provided by users or generated through their use of our services. This may include name, phone number, email address, account information, order information, delivery details, device information, and other information required to provide our services.

We may use personal data to:

• Create and manage user accounts.
• Provide and improve our services.
• Process orders, purchases, deliveries, payments, refunds, and related transactions.
• Contact users regarding accounts, orders, support requests, or service updates.
• Respond to enquiries and complaints.
• Maintain accurate and updated records.
• Improve application performance, security, and user experience.
• Prevent fraud, misuse, unauthorized access, or illegal activity.
• Comply with legal, accounting, regulatory, and business obligations.

2. Data Quality

Capsula will take reasonable steps to ensure that the personal data it collects, uses, or discloses is accurate, complete, and up to date where necessary.

3. Data Security

Capsula takes reasonable technical and organizational measures to protect personal data from misuse, loss, unauthorized access, modification, disclosure, or destruction.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

4. Access and Correction

Users may request access to their personal data or correction of inaccurate or incomplete personal data by contacting us using the details below.

Capsula may refuse or limit access or correction requests where permitted by applicable law, including where the request is unreasonable, repetitive, unlawful, or may affect the rights and privacy of others.

5. Data Retention and Account Deletion

Capsula retains user personal data for as long as necessary to provide services, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business operations.

User data is generally stored until the user requests deletion of their account and associated personal data. Users may request deletion at any time by contacting Capsula or submitting a request through the account deletion form available within the application or website.

Upon receiving a valid deletion request, Capsula will take reasonable steps to delete, anonymize, or permanently de-identify the user’s personal data within a reasonable timeframe.

Some information may be retained where required for legal, regulatory, accounting, tax, fraud prevention, security, dispute resolution, or legitimate business purposes.

6. Disclosure of Personal Data

Capsula may disclose personal data to employees, service providers, delivery partners, payment processors, technical support providers, legal advisors, auditors, or government authorities where necessary to provide services, comply with legal obligations, protect our rights, or operate our business.

We do not sell users’ personal data to third parties.

7. Transborder Data Flows

If personal data is transferred, stored, or processed outside the user’s country, Capsula will take reasonable steps to ensure that such data receives an appropriate level of protection in accordance with applicable data protection requirements.

8. Application Permissions and Device Access

To provide and improve Capsula services, our mobile application may request access to certain device features and permissions on Android and iOS devices. These permissions are used when necessary to support application functionality, service delivery, security, and user experience.

8.1. Internet and Network Access

Capsula uses internet connectivity to communicate with its servers, synchronize information, process orders, and provide online services.

8.2. Location Access

Capsula may request access to precise or approximate device location to support location-based services, identify delivery addresses, and facilitate order and delivery tracking.

Where necessary and permitted by the user, location access may continue while the application is running in the background to support active location-related services.

8.3. Bluetooth and Nearby Devices

Capsula may request access to Bluetooth and nearby devices to discover, connect to, and communicate with compatible devices when required by supported application features.

8.4. Camera and Microphone

Capsula may request camera access to capture images, scan codes, and upload photographs or documents. Microphone access may be requested for supported voice communication, audio recording, or other audio-related features initiated by the user.

8.5. Photos, Files, and Device Storage

Capsula may request access to photos, files, or device storage to allow users to upload documents, attach images, download files, and manage content related to our services.

8.6. Notifications and Device Alerts

Capsula may use notifications, sounds, and vibration alerts to inform users about orders, deliveries, account activities, service updates, and other relevant information.

8.7. Background Activities

Certain application features may operate in the background, where supported by the device and permitted by the user, to maintain essential services such as active delivery tracking and synchronization.

8.8. Permission Management and User Control

Users can manage, restrict, or revoke applicable permissions at any time through their device settings. Some application features may become unavailable or function differently if the necessary permissions are disabled.

Capsula uses device permissions only for purposes related to the functionality of its services. Any personal information collected through these permissions is handled in accordance with this Privacy Policy.

9. Enquiries, Complaints, and Deletion Requests

If you have any questions, complaints, access requests, correction requests, or account deletion requests, please contact us: